CORRECTIVE ACTION SOP + ESCALATION POLICY (SAMPLE)

Purpose: Define how corrective actions are created, assigned, escalated, and verified.

1) Create
- Corrective actions are created within 24 hours of incident or inspection.
- Each action must include owner, due date, and required evidence.

2) Assign
- Owner is responsible for completion and evidence upload.
- Supervisor approves closeout.

3) Escalate
- If overdue by 3 days, escalate to site lead.
- If overdue by 7 days, escalate to operations leadership.

4) Verify
- Closeout requires evidence and sign-off.
- Audit trail must include timestamps and approver.

Revision: 2026-02-14